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Macau Infrastructure
Date: 2015-8-11 16:01:46

Macau Orgnization and Website

DSAT
Website:
http://www.dsat.gov.mo
Public bus information station:
http://www.dsat.gov.mo/bus/en/
Transport Affairs Hotline: 8866 6363
Fax: 2875 0626
E-mail: info@dsat.gov.mo

 

Macao SAR Government Consumer Council
Under the Guardianship of the Secretariat for Economy and Finance.
Objectives:
To voice its opinion regarding policies defined by the Macao SAR Government’s Administration in respect of protecting consumer rights and promoting necessary measures for the protection of those rights.
Status : Public Institution
President of the General Committee : Vong Kok Seng
President of the Executive Committee : Wong Hon Neng
Head Office :
Av. Horta e Costa, N.º 24-A, Edf. Cheung Heng, R/C
   - Monday to Thursday :  09:00 – 13:00, 14:30 – 17:45
   - Friday :  09:00 – 13:00, 14:30 – 17:30
Northern District Branch :
Rua Nova da Areia Preta, Nº52, Macau
   - Monday to Friday :  09:00 –18:00
Tel : (853) 8988 9315  (Voicemail is available during non-office hours)Fax : (853) 2830 7816
Online complaint : www.consumer.gov.mo/c/
Email : info@consumer.gov.mo
Website :http:// www.consumer.gov.mo


Call Centre
Info Line: 2833 9911Customer Service Representatives
Monday to Friday 09:00 – 19:00
Saturday 09:00 – 13:00
Energy-by-Phone Service
Monday to Sunday 24 hours
Fax: 2833 9912
e-mail: customer.centre@cem-macau.com
Customer Services Centre 
Address: Edifício CEM, Estrada D. Maria II, Macau
Monday to Friday 09:00–17:45
Taipa Customer Service Centre 
Address: Rua de Bragança, S/N, Supreme Flower City, Edif. Lai Chun Kok, R/C Aa, Taipa
Monday to Friday 10:00-19:00
Emergency
Telephone: 2833 9922
Monday to Sunday 24 hours
Website: www.cem-macau.com


SAAM
Customer Services   
Monday to Friday: 8:30am - 5:30pm   
Closed on Saturdays, Sundays and Public Holidays
Payment Counter
Monday to Friday: 8:30am - 5:30pm
Mailing Address:
Address: 718, Avenida do ConselheiroBorja, Macao
E-mail:
You can contact us at: customer.info@macaowater.com
Email to our Advocate:
Whenever you feel that our Company is not providing an adequate reply to your problem, please contact our advocate via email: ethics@macaowater.com
Email to our Executive Director:
You can always provide your opinions to our Executive Director by emailing to Executive.Director@macaowater.com