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Macau Infrastructure
Date: 2015-8-11 16:01:46

Macau Orgnization and Website

Public bus information station:
Transport Affairs Hotline: 8866 6363
Fax: 2875 0626


Macao SAR Government Consumer Council
Under the Guardianship of the Secretariat for Economy and Finance.
To voice its opinion regarding policies defined by the Macao SAR Government’s Administration in respect of protecting consumer rights and promoting necessary measures for the protection of those rights.
Status : Public Institution
President of the General Committee : Vong Kok Seng
President of the Executive Committee : Wong Hon Neng
Head Office :
Av. Horta e Costa, N.º 24-A, Edf. Cheung Heng, R/C
   - Monday to Thursday :  09:00 – 13:00, 14:30 – 17:45
   - Friday :  09:00 – 13:00, 14:30 – 17:30
Northern District Branch :
Rua Nova da Areia Preta, Nº52, Macau
   - Monday to Friday :  09:00 –18:00
Tel : (853) 8988 9315  (Voicemail is available during non-office hours)Fax : (853) 2830 7816
Online complaint :
Email :
Website :http://

Call Centre
Info Line: 2833 9911Customer Service Representatives
Monday to Friday 09:00 – 19:00
Saturday 09:00 – 13:00
Energy-by-Phone Service
Monday to Sunday 24 hours
Fax: 2833 9912
Customer Services Centre 
Address: Edifício CEM, Estrada D. Maria II, Macau
Monday to Friday 09:00–17:45
Taipa Customer Service Centre 
Address: Rua de Bragança, S/N, Supreme Flower City, Edif. Lai Chun Kok, R/C Aa, Taipa
Monday to Friday 10:00-19:00
Telephone: 2833 9922
Monday to Sunday 24 hours

Customer Services   
Monday to Friday: 8:30am - 5:30pm   
Closed on Saturdays, Sundays and Public Holidays
Payment Counter
Monday to Friday: 8:30am - 5:30pm
Mailing Address:
Address: 718, Avenida do ConselheiroBorja, Macao
You can contact us at:
Email to our Advocate:
Whenever you feel that our Company is not providing an adequate reply to your problem, please contact our advocate via email:
Email to our Executive Director:
You can always provide your opinions to our Executive Director by emailing to